Please read the instruction added to the printer before turning it on for the first time (Quick Start Quide).

1. Take the printer, accessories and filament out of the box.

2. Remove the yellow shipping clips.

3. Remove the security foil from the plastic covers. Attach covers to the printer sides.

4. Install the spool holder on the right side of the device (WARNING! Left handed thread).

5. Attach the filament cleaner to the upper side of the printer with the allen tool provided with the package.

6. Unpack the filament, cut its tip off with scissors and place it on the handle.

7. Unlock the extruder by moving lever to the left (counterclockwise).

8. Route the filament through the cleaner.

9. In case the filament does not pass through the cleaner tube, follow the instructions below:

I. Remove the teflon tube (1) from the cleaner (3) – by pressing and holding the red clamping ring of the pneumatic coupling (2) and pull the tube out (1).
II. Unscrew the cleaner’s nut (4) and remove the sponge inlay (3).
III. Pass the filament through the hole of the cleaner’s cap (4) and then pierce the sponge located in the cleaning tool in the cleaning tool with the tip filament.
IV. Pass the filament through the sponge (3), insert the filament and the sponge to the cleaner and tighten all with the cleaner’s nut (4).
V. Push the filament through the teflon tube (1), strighten the end of it and insert it to pneumatic couple (2).

10. Strighten up the end of the filament and insert it into the hotend.

11. Attach the power cable to the printer.

12. Turn the printer on.

13. Follow the WIZARD on the printer’s display.

The printer's serial number is on the sticker located on the back of the printer.
The serial number begins with the symbol: S/N ONE.

The 3DGence ONE printer is equipped with a ceramic heatbed with high microporosity. Thanks to this, it is a good material for printing low-shrinkage materials (eg. PLA, elastic materials).

The use of other materials (eg. ABS, ASA, PET, PET-G, Nylon) requires to stick to the following producer’s recommendations, because material shrinkage and high adhesion to the heatbed can cause damage to the ceramics.

In order to reduce the risk of damage to the ceramic heatbed, it is recommended to:

1. Use free, dedicated 3DGence Slicer software along with developed by producer profiles. The material profiles include the requirements of printing with shrinkable materials with use of ceramic heatbed. 3DGence Slicer software is available on the producer’s website: www.3dgence.com/support.

2. Select the „raft” option in the print settings when using other software, eg. Simplify3D. The use of this option limits the contact area of the correct model with the ceramic surface significantly reducing the risk of ceramic damage.

3. Before first printing, cover the ceramic heatbed with four thin layers of Dimafix in the liquid form. To do this, cover the clean ceramic with a layer of Dimafix, wait for it to dry. Repeat the procedure four times. Before the next prints, it is enough to cover the ceramic with one the preparation layer.

4. After finishing the printing process, wait until the heatbed is cooled down. Safe removal of the model is possible only after the following information appears on the screen: „Remove Model”. Attempting to detach the model earlier may cause damage to the ceramic.

5. In case of problems with the removing of a printed model, re-warm the heatbed to 70°C for about 5 minutes, cool down to 40°C and then remove the model from the heatbed. If it is necessary, repeat the procedure.

6. Make sure that the printing has not been started too low to the heatbed. Too short distance between the ceramic and the hotend may cause the Dimafix layer to become damaged.

Manual correction of the distance between the heatbed and the nozzle of hotend:

• Up arrow on the left - movement of the heatbed upwards, one click of a 0.025 mm movement, allows you to adjust the height of the table during printing,
• Down arrow on the left - movement of the heatbed down, one click of 0.025 mm allows you to adjust the height of the heatbed during printing.

The distance between the heatbed and the hotend is too short (the heatbed is too high):

• The material is pushed out of the hotend during printing the first layer.
• It leads to deformation of the base of the printed model.

In this case, click the down arrow on the left panel several times until the layer is evenly aligned:

The distance between the heatbed and the hotend is too large (the heatbed is too low):

• It causes a weak adhesion of the material to the heatbed. It may lead to the situation that the model could be peeled off during the printing.

In this case, click the up arrow on the left panel several times until the layer is evenly aligned.

3DGence ONE printer has an open material base that allows the customer to choose freely among a wide range of the materials available on the market. The only limitation is the filament’s diameter (1.75 mm) and the temperature of the hotend and the heatbed.

1. Turn on the printer.

2. Place the filament on a spool holder.

3. Cut off the tip of the filament.

4. Push the pneumatic coupling and pull out the teflon tube at the same time.

5. Insert the filament in the cleaner and pass it through all teflon tube.

In case the filament does not pass through the cleaner tube, follow the instructions below:

I. Remove the teflon tube (1) from the cleaner (3) – by pressing and holding the red clamping ring of the pneumatic coupling (2) and pull the tube out (1).
II. Unscrew the cleaner’s nut (4) and remove the sponge inlay (3).
III. Pass the filament through the hole of the cleaner’s cap (4) and then pierce the sponge located in the cleaning tool with the tip filament.
IV. Pass the filament through the sponge (3), insert the filament and the sponge to the cleaner and tighten all with the cleaner’s nut (4).
V. Push the filament through the teflon tube (1), straighten the end of it and insert it to pneumatic couple (2).

6. Straighten up the end of the filament.

7. Use the filament change assistant by choosing following commands from printer’s menu:
OK - Prepare - Load filament
then follow the instructions displayed on the screen:

The device will heat up the hotend to 240°C. Next:
• Open the extruder by moving its lever to the left (counter clockwise).
• Straighten the end of the filament and insert it to the hotend (min. 5 cm from inlet of extruder).
• Close the filament inside the extruder by moving the lever right (clockwise).
• After the hotend is sufficiently filled with the new material (approx. 5 cm of filament should be pushed through when changing the color of the filament). Press „OK” button to stop loading filament procedure.
• Remove the material leak from the nozzle with the tweezers.
• Filament loaded successfully. Press „OK” button.

1. Turn on the printer.

2. Use the filament unload assistant by choosing following commands from printer’s menu:
OK - Prepare - Unload filament
then follow the instructions displayed on the screen.

WARNING: The device will warm up the hotend to 240°C and then it will start extruding a few millimeters of material. This prevents from any possible blocking of material in the nozzle.

• Open the extruder by moving the lever to the left (counterclockwise),
• Firmly grasp the filament on the hotend, pul lit out with one vigorous stroke and press „OK” button.

Always store the filament in a dry and dark place. The filament may absorb humidity or be deformed when exposed to sunlight. In both cases, the use of such a filament may cause difficulties or faults such as not adhering to the working table.

WARNING: Do not remove the filament from the inside of the hotend without heating the hotend and opening extruder lever! It may damage the hotend. Hotend should not remain heated, regardless of whether it is full of printing material or empty. The hotend can be heated for a long time only in the process of print (during extruding of heated printing material).

The material on the spool may run out before the printout is finished. For quick replacement of filament spool or changing the color of filament (in two color or multicolor prints), use filament change assistant. The current printing will be paused without cancelling printing operation. Printing is restored after confirming and closing filament change assistant. Before starting printing the system displays the amount of material required to complete a particular printing object. Make sure that you have enough printing material.

1. Choose following commands from printer’s menu:
OK – Filament Change – OK.
Printing will be paused and all mechanisms will go to their safe points.

2. Open the extruder by moving its lever to the left.

3. Pull out the filament with one vigorous upstroke.

4. Place the new filament spool on the handle and pass its loose end through the cleaner and the teflon tube. Straighten the tip of filament. Make an even cut on the tip if necessary.

5. Insert at least 5 centimeters of filament to the extruder.

6. Close the extruder by moving the lever to the right and press „OK” to confirm. The printer will extrude a certain amount of filament for correct filling the printing head.

7. Remove the material leak from the head with the use of tweezers. Confirm completing the procedure by pressing “OK” button.

3DGence ONE printer will continue printing with the new material from the point, where the process was stopped for changing filament. It is recommended that the filament should be replaced at the stage of printing the filling (for the purpose of masking the transitions between different materials).

When printing starts, keep the first layer aligned by adjusting the height between the hotend and the heatbed by using the up and down arrow to move the hotend.

Up arrow on the left (1) - movement of the heatbed upwards, one click of a 0.025 mm movement, allows you to adjust the height of the table during printing (the button only works after Z axis depreciation).

Down arrow on the left (2) - Movement of the heatbed down, one click of 0.025 mm, allows you to adjust the height of the heatbed during printing (the button only works after Z axis depreciation).

The distance between the heatbed and the hotend is too short:
• the material is pushed out of the hotend during printing the first layer,
• it leads to deformation of the base of the printed model.

In this case, click the down arrow on the left panel several times until the layer is evenly aligned:

The distance between the heatbed and the hotend is too large:
• it causes a weak adhesion of the material to the heatbed. It may lead to the situation that the model could be peeled off during the printing.

In this case, click the up arrow on the left panel several times until the layer is evenly aligned:

During the process of preparing of the model you should add necessary quality of elements and place them on the heatbed.

1. Unload the filament (see FAQ: „How to unload the filament”).
2. Choose „Hotend Change” from „Prepare” menu and follow the instructions displayed on the screen:
a) wait for the hotend to cool down,
b) turn off the printer.
3. Wear protective gloves.
4.  Press and hold the red PUSH button. With the other hand, slide the hotend out of the block. Do it carefully – so as not to drop the hotend on the table.

5. Slide the new, clean hotend into place until it stops. The groove in the hotend must be pointing towards you (the front of the printer). Hold down the PUSH button for the time of entire process - otherwise the head may be misplaced.

WARNING! Take special care while inserting the hotend. To avoid contacts bends, the hotend must be kept in a vertical position. In case damage the contacts ora incorrect mouting the hotend in the display will be the "def" error (error indicating no tepmerature sensor reading) at the temperature display.

6. Release the PUSH button when the hotend is correctly attached to the block.
7. Hotend replacement has been completed. Now you can turn on the power and run the printer. Remember to always specify the diamenter of the nozzle to be used in the software.