What the printing’s time depend on?

The time needed to print a 3D model depends on a number of factors:
- the size and shape of the model,
- nozzle diameter,
- the height of the layer,
- percentage of infill in the model,
- print speed.

What are the buttons on the printer's main panel?

Right panel

Buttons in this group are for navigating MENU. They provide access to all parameters in the menu and allow adjusting their values.

Function of buttons:

  1. Entering to menu and confirming selection.
  2. Upwards menu navigation button and values increase.
  3. Instant file preview on SD card.
  4. Downwards menu navigation button and values decrease.
  5. Menu navigation button - menu return.

Left panel

WARNING: Left control panel operates outside of traffic restrictions (by micro switches), damage caused by improper use is not covered by the warranty (buttons from 1 to 4).

Functions of buttons:

  1. Upwards table adjustment button, one click moves the table by 0,025mm, which enables adjusting the height of the table during printing process (the button is active after referencing Z axis).
  2. Add filament button (active after the hotend reaches 185°C). Allows control of feeding the material during printing. The button allows to fill the unfinished spaces/losses on individual layers or fill up the print head before the commencement of printing.
  3. Downwards table adjustment button, one click moves the table by 0,025mm, which enables adjusting the height of the table during printing (the button works after referencing Z axis).
  4. Filament recognition button (active from 185°C). Allows removing material from the head.

Applies to PLA material, in the case of ABS, set hotend temperature to 240°C to use quick access keys.

WARNING: Buttons in point 2 and 4 are to be used after the head has warmed up to the temperature recommended by the manufacturer of the material. If not used properly, it may cause damage to the hotend.

PAUSE and START buttons

To increase functionality and facilitate the use of the printer, 3DGence ONE unit has been equipped with PAUSE button (1) that has the following functions:
• a single - press will stop the printing process,
• a double - press will hold the printing process and the departure of the nozzle to X and Y axes base position.

This function allows modifying the printed object e.g.: inserting a cap (or other object) to a specially prepared socket and further printing on the surface of the inserted object, changing the color of the filament, or, if the printing material runs out, replacing an empty spool. However, for the replacement of printing material it is recommended to use filament replacement guide „Filament change” from the MENU. Note that the added objects cannot protrude beyond the currently existing printing surface; otherwise the hotend can collide with the added object and be damaged.

When changing the printing material, it is recommended to hold the printing process at the stage of printing the filling, which reduces the risk of possible defects on the surface of printing model.

WARNING: Always wear protective gloves for any manual operations within the working area. To resume the printing process press START button 2, regardless of whether PAUSE button was pressed once or twice.

What to do if any problem with the printer occurs?

1. Report a problem with the device using the form available on the website www.3dgence.com/support in Report problem category.

2. Wait for the initial diagnosis and response from 3DGence support.

3. When 3DGence support has confirmed that the device has to be sent to the service, send the device within 10 working days to the following address:

4. The necessary conditions for accepting the printer on the service repair are:
- registering the device at www.3dgence.com/support and adding a proof of purchase during registration,
- decision of the 3DGence support department about the necessity of sending the device on the service repair,
- filling out the service request form received by e-mail and attachnig it to the package,
- sending to the address: [email protected] information about sending the device on the service repair at least one day in advance.

5. Sending a printer to the service is synonymous with reading and accepting the regulations included in the service request.

How to clean the heatbed?

A dirty or greasy surface of a heatbed can seriously impair or make impossible the printing process. It is recommended to clean the heatbed if the model does not fit properly into the heatbed.

The heatbed should be cleaned according to the instruction below:

1. Turn off all heating elements and wait until they are completely cooled down. Use “Cooldown” option from the menu.
2. Turn the device off by pressing the power button and unplug the printer from the power source.
3. Use protective gloves.
4. Use the spatula to clean the surface of the heatbed from any residual material.
5. Then:
a) soak the cotton cloth with alcohol and wipe the table (wait until the alcohol has completely evaporated) or
b) soak cotton cloth with detergent (dishwashing liquid) and warm water, firmly squeeze out excess water and clean the table, then rinse the cloth in the water to wipe the table and wait to dry it.

WARNING! Do not allow water to enter the electronics of the appliance and the enclosure.

Do not clean the table:
- gasoline,
- acetone,
- nitro.

We do not recommend cleaning the table:
- denatured,
- isopropanol.

When degreasing the table, pay special attention to avoid spreading solvent cleaners on any plastic and painted elements of the printer as it could damage them. Always read and observe safety instructions on solvent containers - solvent fumes may be harmful.

How to clean a hotend?

Cleaning of a hotend is recommended each time after finishing printing for the purpose of removing any remains of molten/burned material stuck to the outer surface of the nozzle.

For this purpose:

1. Use protective gloves.

2. Choose following commands from printer’s menu:
Ok - Tune - Temperatures - Nozzle - Ok and use the up arrow to set the appropriate temperature - depending on the material currently in the nozzle (PLA - 220º, ABS - 240º, for other materials as recommended by the manufacturer).

3. Secure proper access to the hotend. Use options:
Ok - Prepare → Park Heatbed → Middle or Bottom.

4. Gently remove the molten/burnt remains of material using non-combustible cloth, metal spatula or tweezers.

5. Turn off the heating after cleaning the hotend (To do this use Cooldown function from printer’s menu).

How to preserve the printer?

In order keeping your printer in proper working follow below guidelines:

- do not touch the guide gears, ball screws and bearings without gloves, as this may lead to corrosion,

- all maintenance of the printer should be done in gloves,

- before starting any maintenance work, disconnect the power source,

- keep the guides and ball screws clean - once for every 3 months (depending on how often you use the printer), wipe the axle guides and the ball screws with a dry cloth to remove dust and then use a cloth with a bit of grease and similarly lubricate the components with special grease for linear guides (eg. grease G05).

- do not use: dry grease, teflon grease, graphite grease, copper grease,

- it is advised to protect the filament from moisture, dust and other dirt,

- in case the printer will not be used for a long time, it is recommended to secure the guides and ball screws so that dust and other dirt does not settle on them,

- in case of filament problems, make sure the knurl is not dirty with filament, if the filament breaks, check ifthe extruder’s spring is not deformed by continuous pressure and, if necessary, replace with a new one attached to the printer,

- check the condition of the V-belts once of 3 months, in case of damage, contact the service center.

- once in a while check the cleaner if it is dusty (screw the red nut and clean it or replace it with a new one).

- once in a while, wipe the entire printer with a damp cloth excluding screws and ball nuts, guides and liners, and other steel mechanical components

- if the anodized elements lose color, they should be wiped with silicone oil.

What does the lighting of the heatbed mean?

3DGence ONE is equipped with LED  backlight which is simultaneously a form of signalization and illumination.

Meaning of particular colors:
• green – heatbed’s temperaturę is safe (below 40°C),
• red - heatbed’s temperaturę is over 40°C (risk of burning),
• white – printer is working – heatbed is hot (risk of burning),
• yellow – temperature’s read-out error, crush of heating devices.

WARNING! Hotend may still be hot besides the change of lightning. The color of the lightning  informs the user only about heatbed temperature, not about temperature of the hotend.

WARNING! The heatbed and the hotend are still hot even after the end of the printing process. You should check the temperature of the hotend and the heatbed before touching them.

WARNING! Directly after the printing process the cooling process starts automatically. The lightning of printer’s working area will be red until the time that user can remove the model safety. When the printer achieves the safety temperature the lightning will turn green.

Where is the latest version of the printer firmware?

The latest printer firmware is in the FIRMWARE category: https://3dgence.com/support/firmware.html
The FIRMWARE category is available after creating an account and registering the device.

Is it possible to stop and start the printing process?

In order to stop the printout the user should press STOP button. The printout restarts after pressing the START button, not matter if the STOP button was pressed once or twice.

STOP button has two functions:
• stopping the printout by single pressing,
• stopping the printout and moving the hotend towards base position of X and Y axis by double pressing.

This function allows additional actions with the printout such as putting the nut or other element into the printout, changing filament color or replacing empty spool. However we recommend using  filament changing assistant by choosing ‘Filament change’ from the menu. Remember that any added element should not stick out from the printout otherwise the hotend may collide with it and get damaged.

While replacing the filament for another we recommend to stop the printout during the process of printing of the infill, that will decrease the risk of potential defect on the surface of the model.

What does the temperatures on the display mean?

LCD display enables accessing all MENU functions and direct control of important parameters of 3DGence ONE printer such as hotend and heatbed temperature. Location of particular parameters on LCD panel is presented below.

After starting the printer it displays the following information:

3DGence ONE printer displays the following information:

  1. Set hotend temperature,
  2. Current hotend temperature (as indicated by temperature sensor),
  3. Set heatbed temperature,
  4. Current heatbed temperaturę (as indicated by temperature sensor)
  5. Blow power of cooling fans (%).

After starting printing, LCD panel displays the following information:


Information currently displayed:

  1. The introduced hotend temperature,
  2. Current hotend temperature (as indicated by temperature sensor)
  3. The introduced heatbed temperature,
  4. Current heatbed temperature (as indicated by temperature sensor)
  5. Blow power of cooling fans (%).
  6. Printing progress panel (graphic presentation and percentage).

Temperature parameters and fan power can be changed during the printing process. Parameters can be manually adjusted for the purpose of printing process optimization. For example, strong airflow should not be used during printing the first layer, for this reason the obtained read may be 0%. Machine code automatically starts the cooling fan at the appropriate stage of printing. Fan settings can be changed from the MENU – „Fan Speed”.